Shipping & Returns Policy
Shipping & Returns Policy
Returns & Exchanges
At CALYZIA, we do our best to make our product descriptions as detailed and accurate as possible so that you know exactly what to expect when you receive your order. We want our customers to have a clear understanding of what they are purchasing.
Order Cancellation Policy
We take pride in our ability to process orders quickly. Most orders are processed within 72 hours.
If you wish to cancel your order for any reason, please contact us at support@calyzia.com as soon as possible.
The vast majority of in-stock items are processed and/or shipped within 72 hours. Therefore, it is essential that you contact us within this timeframe so that we can attempt to cancel your order before it is processed and/or shipped.
Cancellation requests cannot be accepted once your order has already been processed.
Incorrect Address
It is your responsibility to ensure that the shipping address provided at checkout is accurate and complete. If you need to make a change, please contact us as soon as possible. Address changes can only be made if your order has not yet been processed.
We cannot be held responsible for incorrect or incomplete shipping information provided by the customer. We are also not responsible for orders that are refused or cannot be delivered due to inaccessible, incomplete, or incorrect addresses.
In such cases, the package may be returned to us, although this is not guaranteed. If your order is returned to the sender, you may choose between:
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A refund of your order, less the applicable shipping costs; or
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Reshipment of your order.
You will not be eligible for a refund or reshipment until the returned package has been received by the sender.
Return Policy
We accept returns* for any reason, whether you are dissatisfied with your purchase or have simply changed your mind.
Our return policy allows you to request a return within 30 days of receiving your products.
If, for any reason, you are not satisfied with your purchase, simply complete the [Return Form], sign it, and include it with your package.
Please contact our customer support team at support@calyzia.com to receive the return address and any additional instructions.