Orders are generally processed and shipped from our warehouses within 3 business days. Standard delivery to your address typically takes an additional 7 to 10 business days, depending on your destination. During periods of high demand, order processing may take up to 6 business days. We work with various international logistics and shipping partners to ensure your order reaches you safely.

Yes. Since we work with multiple storage locations and production facilities, items from the same order may sometimes be shipped separately in different packages. If you receive only part of your order, the remaining items are on their way and should arrive shortly.

Our average delivery time is 7 to 10 business days. However, international deliveries can occasionally experience unexpected delays due to customs processing, local carriers, weather conditions, or other circumstances beyond our control. If you have not received your package within 30 business days after your order was confirmed, please contact us at support@calyzia.com. We will investigate the shipment and, where applicable, arrange a full refund. In exceptional cases, if the package is subsequently delivered after a refund has been issued, you may keep the item.

We process orders quickly, generally within 24 hours. For this reason, you have 24 hours after placing your order to send us a request for a modification or cancellation at support@calyzia.com. After this period, your order may already be processing or in transit, and we may no longer be able to make changes or cancel it.

If you receive an item with a manufacturing defect or damage caused during shipping, please contact us at support@calyzia.com with your order number, a detailed description of the issue, and clear photos or a video of the product. Once your request has been reviewed and verified, we will provide an appropriate resolution, which may include a refund or replacement.

We accept payments by Visa, American Express, MasterCard, debit cards, and PayPal. Available payment methods may vary depending on your country or region.

Yes. Your payment information is processed securely through encrypted payment systems. CALYZIA does not directly store your complete payment card details. Payments are handled through secure, PCI-DSS-compliant payment providers using industry-standard security measures to help protect your personal and payment information.